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Product Excellence

Product Excellence

Keppel is committed to uphold execution excellence and foster close relationships with our customers to understand their evolving needs and strengthen our product and service offerings.

Driven by our core values of ‘Customer Focus’ and ‘Agility and Innovation’, Keppel delivers value-added solutions in a timely and safe manner within our customers’ budgets.

Research & Development
Keppel Offshore & Marine Technology Centre (KOMtech) is the R&D arm of Keppel Offshore & Marine (Keppel O&M). Commercial viability is a key focus of Keppel O&M's technology innovation efforts and forms the guiding principle for KOMtech in R&D of new solutions and product enhancements.

Group-wide, the Keppel Innovation Convention was launched in 2015 as a platform to foster an innovative culture and recognise outstanding innovations across the Group.

Customer Health & Safety
Due care and diligence are strictly exercised in the design, construction, and operation of Keppel's products and services to ensure that they are fit for their intended use and do not pose unintended hazards to customers' health and safety.

Health and safety impacts during all life cycle stages of the Group's products are assessed for improvement, such as in building processes and the usage, storage and disposal of materials. Policies, procedures, guidelines on environment, health and safety are adhered to and implemented to ensure that our customers' health and safety are not compromised.

Customer Engagement
Mechanisms for customers to provide feedback and suggestions are in place in the Group to assess
and maintain customer satisfaction with Keppel's products and services. Follow-up actions are also taken to ensure that our customers' suggestions are heeded and improvements made where necessary.

Keppel subscribes to best practices and complies with all applicable legislations and requirements. Keppel's business units abide by the Singapore Code of Advertising Practice (SCAP) by the Advertising Standards Authority of Singapore.


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